Effective August 8, 2026 · Last updated August 8, 2026
Vigilante Holdings LLC, doing business as Speed2Lead ("Speed2Lead," "we," "us") provides missed-call answering and follow-up software to local home-service businesses. This policy explains what we do with personal information.
We handle information in two distinct capacities, and your rights differ depending on which one applies.
We are the business (or "controller"). We decide how your information is used, and you can exercise your rights directly with us.
We are a service provider under the California Consumer Privacy Act and a processor under the Texas Data Privacy and Security Act. The business you called is the controller of your information. We handle it only on their documented instructions, under a written agreement. We do not sell it, share it for advertising, or use it for our own purposes.
When you submit the order form on this site, we collect: your name, business name, business phone number, email address, trade, approximate monthly call volume, and (optionally) your website address. We also record which plan you selected.
Our servers and hosting provider log standard technical information such as IP address, browser type, and pages requested.
We never see your card details. Payment is processed by Stripe on Stripe's own hosted checkout page. Card numbers do not touch our servers.
When someone calls a business that uses Speed2Lead and the call is answered by our system, we process:
Calls are answered by an AI assistant, not a person. The assistant identifies itself as an AI and discloses that the call is being recorded in its opening words, before collecting any information. Texas is a one-party-consent state under Texas Penal Code §16.02, and the business whose calls are forwarded has consented; we disclose regardless, on every call, in every state.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
We use the following subprocessors. Each receives only what it needs to perform its function.
| Provider | Purpose |
|---|---|
| Vapi | Voice AI call handling and recording |
| Twilio | Telephone call routing and audio carriage |
| Anthropic | Language model for conversation and quality review |
| OpenAI | Language model for conversation during calls |
| Sendblue | iMessage and SMS delivery |
| Stripe | Payment processing |
| Resend | Transactional email |
| Cal.com | Appointment scheduling |
| Google Maps Platform | Address validation and drive-time routing |
| Supabase | Database hosting |
| Netlify / Vercel | Website and application hosting |
We also disclose information where required by law, to enforce our agreements, or to protect against fraud.
| What | How long |
|---|---|
| Call recordings | 90 days to 1 year, depending on plan |
| Call transcripts | 1 to 2 years, depending on plan |
| Text messages | 1 to 2 years, depending on plan |
| Consent records | 4 years (the federal statute of limitations for telephone-consumer claims) |
| System and audit logs | Up to 7 years |
A legal hold — for example, a pending claim — pauses deletion until the hold is lifted.
Depending on where you live, you may have the right to know what information we hold, to get a copy, to correct it, to delete it, and to not be discriminated against for exercising these rights.
Site visitors and customers: contact us using the details in section 10. We respond within 45 days, and will tell you if we need up to 45 more.
Callers: your request belongs with the business you called, since they control your information. Contact them directly. If you contact us instead, we will pass the request to them and help them fulfill it — tell us the business name and the phone number you called from.
Some deletions are limited by law. We may keep consent records and audit logs for the periods in section 6 in order to defend against legal claims, even after other data is deleted.
You can stop texts at any time by replying STOP. See our SMS Terms for the full list of recognized opt-out words and how quickly they take effect.
No system is perfectly secure, and we cannot guarantee absolute security.
Vigilante Holdings LLC
701 Tillery St #12 B
Austin, TX 78702
Email: hello@protradesync.com
This service is for businesses. It is not directed to anyone under 18, and we do not knowingly collect information from children.
If we change this policy we will update the date at the top. Material changes will be communicated to active customers directly.